What is Kore.ai?
Kore.ai is an enterprise-grade conversational AI platform that enables organizations to build, deploy, and manage intelligent virtual assistants across multiple channels. The XO Platform combines natural language understanding, dialog management, and generative AI to create sophisticated AI-powered experiences for customer service, employee support, and business automation.
"Kore.ai is recognized as a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms, delivering no-code tools and enterprise-ready security for building virtual assistants at scale."
XO Platform
No-code builder
GALE
GenAI engine
Omnichannel
35+ channels
Enterprise
SOC2, HIPAA, GDPR
XO Platform Components
Conversation Builder
Visual dialog designer with drag-and-drop interface for creating complex conversation flows. Define intents, entities, and dialog tasks without coding.
GALE (Generative AI Layer for Enterprises)
Enterprise generative AI engine with RAG capabilities, LLM orchestration, and guardrails for safe, accurate responses. Supports GPT-4, Claude, and custom models.
Agent AI
AI-powered assistance for human agents with real-time suggestions, knowledge search, auto-summarization, and sentiment analysis during live conversations.
Analytics & Insights
Comprehensive analytics dashboard for monitoring bot performance, conversation metrics, user satisfaction, and identifying optimization opportunities.
Deployment & Channels
Deployment Options
- Cloud (SaaS)
- On-Premises
- Private Cloud
- Hybrid
Channels (35+)
- Web, Mobile, IVR
- WhatsApp, Messenger, SMS
- Slack, MS Teams
- Alexa, Google Assistant
Industry Solutions
Banking & Finance
Account inquiries, fraud alerts, loan processing
Healthcare
Patient scheduling, symptom checker, Rx refills
Retail
Order tracking, product discovery, returns
Telecom
Billing, tech support, plan changes
Insurance
Claims, policy info, quotes
HR / Employee
IT helpdesk, HR queries, onboarding
Key Differentiators
Gartner Leader
Recognized as a Leader in Gartner Magic Quadrant for Enterprise Conversational AI Platforms.
No-Code/Low-Code
Build sophisticated virtual assistants without programming using visual dialog builders.
100+ Languages
Native support for over 100 languages with automatic language detection.
Pre-built Integrations
100+ pre-built integrations with enterprise systems (Salesforce, SAP, ServiceNow, etc.).